Online customer interactions over emails, blogs, social media, consumer chats, forums and other channels hold invaluable information about your products, services or customers. But their value is lost unless the relevant information is analysed to generate insights.
Hitech delivers text analytics services that help you unlock the insights held in your textual data. By detecting patterns and keywords, our data specialists support sentiment and intent analysis, classification and summarization. We specialize in large-scale quantitative and qualitative assessment of text and in addressing semantic and syntactic ambiguities.
Leveraging deep learning and neural text networks, we identify entities and relations, classify them, extract keywords, analyse sentiment and detect emotion. Custom algorithms and toolchains are used to extract meaning by language identification, tokenization, breaking sentences, speech tagging, chunking and parsing of syntax.
Use automated and manual techniques to capture and analyze sentiment and intent behind text for applications including product analytics, brand monitoring, market research, customer support, workforce analytics etc.
– Marketing Director, Global Digital Technology Services Company
We classify documents into predetermined categories and measure similarities between documents using NLP, Machine Learning and other AI guided techniques to enable you to draw data insights from huge blocks of information. Our text classification services extend to applications ranging from news classification to customer support and product categorization.
– Operations Head, Construction Technology Company, Germany
Create sequence to sequence models using NLP, by taking articles as inputs and returning the summary as an output. This enables quick reading and insight gathering from newsletters, reports, financial documents, legal documents etc.
Our service offerings include:
Extract information from unstructured or semi-structured documents and other online sources using Natural Language Processing, machine learning, cloud applications, custom data mining tools and other hybrid extraction approaches. Accelerate the pace of extraction through refined batch processing capabilities. Our intelligent information extraction capabilities extend to:
– Head- Operations, Healthcare Company, Georgia
80% recurring clients and partnerships with industry leaders reflect our commitment to customers – their growth, their satisfaction.
Bachal represents Hitech in North America, and helps client and our production teams collaborate effectively on projects and partnership initiatives.